Caption: Meal time in hospital. Food variety quality and choice. A nurse or ward assistant sitting with a patient. Food tray on the table. Juice drink, plate with a cover, main dish, and a sweet dessert. Helping her to eat her meal. 


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The time for re-thinking patient experience is now!

FFT is the starting point to discover service improvement hot spots, but as we dig deeper the need to get closer to our patients arises. Trusts need richer feedback with instant, unbiased data analysis to continuously improve on services.

Attend and Learn:

  • The role of digital innovation in patient experience strategy
  • Peer presentations on achieving ‘You said, We did’ success
  • Improving the patient experience starts with staff satisfaction
  • World cafe workshops: Learn from other Trust delegates and share your improvement ideas
  • Why it’s so important to seek feedback beyond FFT

Included:pat exp bubble

  • Lunch & refreshments
  • Info packs
  • Giveaway bag

Cost: FREE to NHS staff

Our last events sold out, book early to avoid disappointment!

Where and when?
Manchester Crowne Plaza city centre Thurs, 8 Mar 2018
London Hallam conference centre – Wed, 21 Mar 2018

London book here          Manchester book here